• Is payment secure? • What paper is used for prints? • Will the prints match exactly what I have on my screen? • How long will my order take? • I have only received some of my prints. Where are the rest? • My PC crashed while I was using the software and I'm not sure if my order went through. How can I tell? • What do I do if I have a complaint? Is payment secure? Yes. Payments are taken using WorldPay's secure payment gateway. For more information about WorldPay click here. top What paper is used for prints? We use Fuji Crystal Archive paper for all prints 12"x18" or smaller and Kodak Professional 260 gsm paper for poster prints. top Will the prints match exactly what I have on my screen? Due to differences in monitor calibrations and the difference in the way our eyes view images on a monitor to how they view images on a print, your prints are unlikely to exactly match what you have on your screen. However as long as your monitor is properly calibrated the prints you get should be pretty close to what you have on your screen. For more information on calibrating your monitor click here. top How long will my order take? Orders received before 12pm Monday to Friday will usually be sent sameday unless we are very busy in which case it will normally be the next working day. Please note however that this is a guide only and this cannot be guaranteed. All orders are sent by Royal Mail First Clas, Recorded Delivery or Special Delivery depending on which option you choose. top I have only received some of my prints. Where are the rest? If you have an order of multiple sizes which includes prints larger than 8"x12", the larger prints will be sent seperately in a tube since flat packing may lead to the prints being bent in the post. Although the whole order may be sent on the same day by first class post, this does not always mean that the whole order will arrive on the same day. top My PC crashed while I was ordering and I'm not sure if my order went through. How can I tell? If we have received the order you will receive an e-mail confirmation from WorldPay informing you that the transaction has gone through. If the images were all uploaded and the crash happened at the payment stage then contact us. Alternatively please try again. top What do I do if I have a complaint? If you are not happy with any of your prints for any reason then return them in the envelope or tube they came in along with a note explaining the problem to: FREEPOST RRSA-CYHA-UGTH 29 Leinster Terrace London W2 3ET top